Dispatching-Employees

Above and Beyond
04.  Dispatching Your Employees

Dispatching your employees
Where is Bernie?
Where is Bernie?   It’s a good question, and naturally followed by,  “What is Bernie's next appointment?”   At AnswerOne our receptionists utilize a state-of-the-art dashboard which allows them to easily keep track of all your employees working in the field.  

Do you have specific field operators that handle specific types of client calls?   Not a problem, our dual entry system allows us to coordinate and track the job at hand to the employee you’ve assigned to tackle such tasks.    

When calls come into our system from one of your clients, 
such as:
  • The tenant with a major leak 
  • The gas boiler that isn’t working
  • The hot prospect that wants to meet with a sales representative as soon as possible.
Immediate Response
Our receptionists answer your calls using a remarkable mixture of friendly, professionalism.  Once we've obtained the information from your caller a message and dispatch is immediately sent to the appropriate member of your team.  You also have the option of having us connect live calls to your employees in the office or field.  

Call and dispatch logs from our headquarters to your company can be sent over daily or as each dispatch is assigned.  Just imagine, you’ll never have to wonder where Bernie is ever again.   

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