Saving-You-Money

Three ways to save money
Helping You Work Smarter:  Saving You Money
AnswerOne gives you three great ways to save money on your operating expenses.


CLICK A LINK OR SCROLL THE PAGE : Auto Triage : Peak Hour Call Handling : Voice Mail
1.  Auto Triage

Helping You Work Smarter:  Saving You Money
Auto Triage 

We are always thinking of ways to improve your service and save you money. With our Auto Triage we accomplish both. 

When your line rings Auto Triage picks up on the very first ring and greets your caller with your personal message. Urgent calls go directly to one of our receptionists, while non-urgent callers are invited to leave a message or call back during your regularly scheduled office hours. 

Since you only pay for calls that go to the receptionist this is a perfect cost saving option and it is also ideal for those who want their line picked up on the very first ring, every time. 


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2.  Peak hour call handling

Helping You Work Smarter:    Saving You Money
Peak Hour Call Handling

Peak calling hours can be an incredibly challenging customer service issue for most companies. The rise in calls is intermittent and doesn’t justify the expense of hiring additional staff in your office, at the same time, management recognizes that customer service suffers during peak hours.  A real no-win situation. Until now.

With AnswerOne’s peak hour call handling we can provide an affordable solution to a costly problem. Your phone rings in your office, however if it is not picked up by the third ring it will automatically transfer to our lines where one of our receptionists will answer with the greeting of your company. 

A true win-win— your callers always receive prompt and courteous care, and you don’t have to incur the expense of hiring additional staff to deliver consistent, quality service. The best part is that it is extremely easy to set up and maintain. 


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3.  Voicemail Boxes

Helping You Work Smarter:  Saving You Money
Voice Mail For Those Who Don't Need a Live Answering Service. 

Some entrepreneurs are running several companies simultaneously and would like a separate telephone
number for each without the cost of adding additional lines; others work without a main office but still need a central line for clients to call.  Both find a perfect solution with our voice mail offerings.  We can provide you with a 718, 212, 516 or 631 telephone number which can be customized with your personal  greeting.  Our voice mail system also allows you to set up prompts where your callers can be directed to leave a message for different employees and/or departments.  We offer the following voice mail packages—

Basic 
You receive a telephone number and voicemail box to receive messages. With the Basic package you can  store up to twenty messages, keeps new messages for three days, saved messages for two days.  To retrieve your messages you simply call your voicemail box and enter your pin. 

Standard
In addition to the Basic package the voicemail system will beep or text message you when a caller leaves you a message.  You can then phone in to listen to your message.

Advanced 
In addition to the Basic package all your messages will be forwarded to your email as a wave file which you can listen to on-line. The message also remains in your voicemail box until you delete it.

Premium 
In addition to the Basic package this feature is set up to phone you automatically whenever a message  comes in.  You can then enter a password to be connected directly to your message


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