In today’s economy businesses and business professionals cannot afford to lose customers, so it is important to understand what customers like and what they do not. Surveys show that callers dislike voice mail, answering machines and being guided through a lengthy maze of options such as press 1 for this and 2 for that....
The best thing that you can do for your business is have a live receptionist answer your calls. Our receptionists provide that perfect combination of warm, friendly service and professionalism that speaks volumes in terms of customer service and results in more satisfied customers and increased sales for you and your business.
We can offer you more than message taking. By also delivering important information about your services, we can maximize the possibility that the caller will do business with you. We can deliver information such as; office location, office hours, areas of expertise, promotions, special offers, credit cards or insurance accepted, as well as other important information you would like to share with your callers.
When you leave your office on Friday with open slots in your appointment book you might as well be leaving money out on the table. Simply let us know which appointments are available and we will book them over the weekend.
Many of our customers promote their products through direct mail, magazine advertisements and cable TV commercials resulting in purchasers who are just as likely to call at 3AM as they are at 10AM. With AnswerOne’s order taking service our operators can take your orders after hours or around the clock.
By being able to dispatch message a number of ways, we can allow you to respond to important calls as soon as possible. By calling someone back immediately or having us patch the caller to you live, increases the chance of getting the new client. By responding quickly to any emergency situation also builds confidence that you are concerned with the callers situation.
In business for more than forty years, AnswerOne is one of the largest and without a doubt most experienced answering service in the tri-state area. We do more than answer the phones, "we make you and your company look good."